The food is adequate, and it's convenient to my occasional trek between Blacksburg and Baltimore, but two of the last three times I visited, there was no diet root beer. Hey, A&W, you should serve root beer. No longer going to bother. There are many better places to stop.
(2)
Richard B.
They were out of burger patties. They were out of burger patties on Sunday at 3pm. I was on the way back from a trip to West Va and looking forward to some a&w so I actually drove by other restaurants that probably had their act together enough to have enough frozen parties to last them to Monday. Bathroom was clean though.
(1)
Colleen A.
I don't understand how this place is still running. I live very local and have been many times... I'm not giving it another chance. Every time I go they're out of everything. Absolutely ridiculous.
(1)
Michael S.
Wish I would have read the reviews before entering-but I usually discount them and try to experience it myself.....yeah, should've listened to everyone else..... ordered cheese curds....."we are out".....ordered unsweetened iced tea "our truck isn't in yet we are out"......OK, can I have an A&W root beer "sorry we are out"..... A&W is out of their own root beer? I had a piece of fish-dry and obviously fried much earlier in the day.....soda machine isnt working out front, floor and tables are sticky.....limited condiments in lobby (2-3 ind packets of tartar and ketchup only)..... the cheeseburger was the size of a slider, the fries were cold and chewy-obviously fried much earlier like the fish..... I need to go somewhere else now and eat to get the unsatisfied taste out of my mouth..... what a disappointment!!!!!
(1)
Chef A.
NOTE: My original review gave this location a four star rating. I moved it to a one star before deciding to go from a tip to an updated review. While my original four star rating from a few years ago still stands, it does show as a one star ------------------------------------------------------------------------------------------------ UPDATED REVIEW: Came in just after opening. Surly employees, floor was so slippery despite being dry that I was slipping in my work boots on the floor. ANTS floating in my fuckin soda. Tables were disgustingly dirty. And my tray was grimy and unwashed. Seats are shredded, decor is falling apart, hell, even the outside shades and awnings are falling off. The entire building looks like it hasn't been kept in years. (Last year on my last trip, they looked ok) First time in my life I nearly tossed out food. The food was undercooked, the fish was rubbery and all the breading left a chalky after taste. Hell, it tasted chalky while chewing it, who am I kidding. I was planning on saying something to the manager on duty. But, he was damn surely. I dared not end up in a physical altercation. He already had an attitude before I even placed the order. And, to be quite frank, if I'm going to get arrested for having it out at a restaurant with a manager, it sure in hell won't be over this place! Also for the first time in my life, I may just call the health inspector. I have never one in all my years as a food critic, mystery shopper or yelping! STAY THE FUCK AWAY! I'm seeing a lot of similar reviews after posting my checking and they are spot on!! No exaggeration from any of them! If you are the owner, and you are reading this, here's the only thing I can say. I get it when you closed down the Fredericktowne Mall store. It's sad hearing about all the issues your store in Hagetrstown is having from employees on the line bitching in front of customers. But, this store is a great example of giving up. Do yourself a favor and just sell your territory to someone who may still give a crap about quality, or at least wants to make money! I have always loved LJS. Fuck, it has historically been my favorite QSR chain out there and I would often drive pretty far to eat at one, including today, but after this meal, I may likely never step foot inside another LJS as long as I live. I'll be lucky this meal doesn't give me cancer!
(1)
Kelly C.
Why is this even open? WORST food. Nothing is fresh, all the deep fried items must be made at 3:00 a.m. and held all day. Disgusting! No way can this pass inspection. The 'service' is non existent. The workers don't care one bit. The owner must use this as a front for something else because I honestly have never had worse fast food ANYWHERE. I'd give it minus 5 stars if I could! GROSS!!!
(1)
Chris B.
This was the worst fast food restaurant I have ever visited. It took 15 minutes to be able to order and there were literally 2 people in front , the food took another 20 minutes to be ready, hot dog combo. The place was dirty the bathroom smelled like it hadn't been cleaned ever. Oh yeah and no root beer. No way this is a real restaurant, definately a front for something else. Too bad I can't give zero stars, cause honestly 1 star is way to much.
(1)
S M.
No root beer at a and w. Crispy critter burgers. Prices really high. No sweet tea. Bathroom your feet got a shower at the sink. Worse than before they fired everyone and started over. I.e. owners must really suck.
(1)
Jonathan C.
I love Long Johns, It was one of my favorite childhood fast food restaurants. I have visited the Long Johns in Charlestown at least 10-20 times. Every time I visit I hope that they were better than the last time. This place needs a completely new management. They consistently are out of items including fish! Yes, a fish Resterant out of fish! They have closed at odd hours, one time 6pm on a Sunday, I was so disappointed! Today, their drink machines were out of order, the kitchen was a terrible mess, food was burnt, and they messed up our orders. Sad to say, as much as I love Long Johns, I think I am done visiting this establishment.
(1)
N O.
We just ate our LAST time at this LJS in charles town...cold food, tasteless, exchanged cold old fries & ended up w 3 cold old rings. I told the Manager & he looked at me like I was speaking a different language...bad customer service. THUMBS DOWN!!!
(1)
Stephanie N.
Worst customer experience ever! Cold food waited 20 minutes and didn't even receive all of what I ordered. To top it off no one will answer the phones to make it right!
(1)
Musikal M.
Horrible service. You can tell everyone that works there hates their lives. I tried to order something on the menu that didn't exist on the register so I couldn't get it. The manager on duty was from a different location and she agreed that it was weird because they have the option at their store... but she still didn't help me out and said I could not get it. So I ordered something else and when we sat down to eat, I noticed a hair on a hushpuppy. I don't eat them so I didn't mind. I continued to eat to see two hairs in my green beans, then another one on my clams. Totally ruined my appetite, and when I brought it up to the counter to show them, they didn't even look, the guy looked more embarrassed than anything. They didn't even spare a smile the whole time, apologize or anything. It was the worst experience I've ever had. Corporate needs to do something about this location.
(1)
Joshua W.
Over fried food, but I guess you should expect that from here. The big reason for the low rating is the slow slow service. I never have come here and waiting less than 15 mins for my fried food.
(2)
Terri S.
I love coming here and having their food. I love the shakes, and you can have the drinks in a frozen mug. I've had their burgers and their salmon and I think they taste great!
(5)
Ju L.
Pros: Opened late. Cons: Ethnic Americans prepare yourself for a staring contest. Do not plan for reentry b/c the staff will lock you out. Complaining to management will only inferiorate you to complain to headquarters. Last time I dine at this chain which over-fries all foods.
(1)
Stephanie S.
My family and I were planning a camping trip to this area so we were searching out places to go rafting and sight seeing. We had four children with us so we decided to stop and eat somewhere fast we came along A&W / long John silver's it was one of those combo chains so we go in to eat which is rare when we do take out fast food we usually just go to the drive threw. First off my daughter tells me the bathroom smells but it's a toilet so I tell her yeah people shit suck it up...She's a whiner so I don't know how bad it is till I go in. Its horrible it smells like a porta potty at the fair worse even. Then we order, they don't have one menu item no big deal, we go get our soda two of the 8 selections are out of order including the big barrel of A&W root beer, there are two bottles by the soda machine ,half full but the labels have been torn off so who knows. My mother gets the wrong food which is especially upsetting because she knew they had it mixed up and double checked with the woman who rang us up who looked and said yes the orders right, but the food took so long to get she just kept the food they gave her...see this is the kind of people we are easy....to a point. My mother used the mens room the food was cold and a woman was loudly complaining to the manager who was informing her she couldn't refund her money for missing food because it had happened the day before. Which seems not entirely ridiculous but the woman had been calling since she discovered the.missing food but as the manager said they have phones they just aren't allowed to answer them??? I can't articulate how horrible this place was!!
(1)
Mark G.
Worst visit ever. arrived to the drive in at 12:25pm. One car was ahead at the window. Waited a few minutes the was asked to hold will be right with me. At 1:03pm my order was taken. Pulled up and the car ahead was still waiting. I then got to the window at about 1:06pm. My money was taken, about 5 minutes later was given my drink and another 5 minutes for food. No sorry for the delay or anything. Got back home and my order was not correct...
(1)
Chelsea R.
I love their root beer, plain and simple, but i will never come here again because it is out of my way. Once I came here and they were out of root beer....at a root beer place? Really? And just now, even though their hours are posted as 10-10 every day, they were not open at 11:30 because they didn't have a manager there and would not sell me a drink. You need a manager to sell a drink? I won't bother stopping again.
(2)
Daniel B.
Yet another stinking example of corporate douche-baggery. The less for less corporate philosophy is very apparent here. Small portions, low quality. The people here seem very sad to be here...understandably. The only upside is the decor is nice. Seats are ripped but the paint and the structure is nice. Even the bathroom was out of everything. This is a perfect example of how a business is run when no one wants to be here. Which I don't blame them for.
(2)
Page K.
Order is never right and the food tastes nasty, obvious they don't change their grease. The food is even dark brown. I kept giving the benefit of the doubt but I am done!
(1)
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Address :32 Patrick Henry Way
Charles Town, WV, 25414
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Parking : Private Lot Bike Parking : No Good for Kids : Yes Good for Groups : No Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : No Caters : No
Jeff M.
The food is adequate, and it's convenient to my occasional trek between Blacksburg and Baltimore, but two of the last three times I visited, there was no diet root beer. Hey, A&W, you should serve root beer. No longer going to bother. There are many better places to stop.
(2)Richard B.
They were out of burger patties. They were out of burger patties on Sunday at 3pm. I was on the way back from a trip to West Va and looking forward to some a&w so I actually drove by other restaurants that probably had their act together enough to have enough frozen parties to last them to Monday. Bathroom was clean though.
(1)Colleen A.
I don't understand how this place is still running. I live very local and have been many times... I'm not giving it another chance. Every time I go they're out of everything. Absolutely ridiculous.
(1)Michael S.
Wish I would have read the reviews before entering-but I usually discount them and try to experience it myself.....yeah, should've listened to everyone else..... ordered cheese curds....."we are out".....ordered unsweetened iced tea "our truck isn't in yet we are out"......OK, can I have an A&W root beer "sorry we are out"..... A&W is out of their own root beer? I had a piece of fish-dry and obviously fried much earlier in the day.....soda machine isnt working out front, floor and tables are sticky.....limited condiments in lobby (2-3 ind packets of tartar and ketchup only)..... the cheeseburger was the size of a slider, the fries were cold and chewy-obviously fried much earlier like the fish..... I need to go somewhere else now and eat to get the unsatisfied taste out of my mouth..... what a disappointment!!!!!
(1)Chef A.
NOTE: My original review gave this location a four star rating. I moved it to a one star before deciding to go from a tip to an updated review. While my original four star rating from a few years ago still stands, it does show as a one star ------------------------------------------------------------------------------------------------ UPDATED REVIEW: Came in just after opening. Surly employees, floor was so slippery despite being dry that I was slipping in my work boots on the floor. ANTS floating in my fuckin soda. Tables were disgustingly dirty. And my tray was grimy and unwashed. Seats are shredded, decor is falling apart, hell, even the outside shades and awnings are falling off. The entire building looks like it hasn't been kept in years. (Last year on my last trip, they looked ok) First time in my life I nearly tossed out food. The food was undercooked, the fish was rubbery and all the breading left a chalky after taste. Hell, it tasted chalky while chewing it, who am I kidding. I was planning on saying something to the manager on duty. But, he was damn surely. I dared not end up in a physical altercation. He already had an attitude before I even placed the order. And, to be quite frank, if I'm going to get arrested for having it out at a restaurant with a manager, it sure in hell won't be over this place! Also for the first time in my life, I may just call the health inspector. I have never one in all my years as a food critic, mystery shopper or yelping! STAY THE FUCK AWAY! I'm seeing a lot of similar reviews after posting my checking and they are spot on!! No exaggeration from any of them! If you are the owner, and you are reading this, here's the only thing I can say. I get it when you closed down the Fredericktowne Mall store. It's sad hearing about all the issues your store in Hagetrstown is having from employees on the line bitching in front of customers. But, this store is a great example of giving up. Do yourself a favor and just sell your territory to someone who may still give a crap about quality, or at least wants to make money! I have always loved LJS. Fuck, it has historically been my favorite QSR chain out there and I would often drive pretty far to eat at one, including today, but after this meal, I may likely never step foot inside another LJS as long as I live. I'll be lucky this meal doesn't give me cancer!
(1)Kelly C.
Why is this even open? WORST food. Nothing is fresh, all the deep fried items must be made at 3:00 a.m. and held all day. Disgusting! No way can this pass inspection. The 'service' is non existent. The workers don't care one bit. The owner must use this as a front for something else because I honestly have never had worse fast food ANYWHERE. I'd give it minus 5 stars if I could! GROSS!!!
(1)Chris B.
This was the worst fast food restaurant I have ever visited. It took 15 minutes to be able to order and there were literally 2 people in front , the food took another 20 minutes to be ready, hot dog combo. The place was dirty the bathroom smelled like it hadn't been cleaned ever. Oh yeah and no root beer. No way this is a real restaurant, definately a front for something else. Too bad I can't give zero stars, cause honestly 1 star is way to much.
(1)S M.
No root beer at a and w. Crispy critter burgers. Prices really high. No sweet tea. Bathroom your feet got a shower at the sink. Worse than before they fired everyone and started over. I.e. owners must really suck.
(1)Jonathan C.
I love Long Johns, It was one of my favorite childhood fast food restaurants. I have visited the Long Johns in Charlestown at least 10-20 times. Every time I visit I hope that they were better than the last time. This place needs a completely new management. They consistently are out of items including fish! Yes, a fish Resterant out of fish! They have closed at odd hours, one time 6pm on a Sunday, I was so disappointed! Today, their drink machines were out of order, the kitchen was a terrible mess, food was burnt, and they messed up our orders. Sad to say, as much as I love Long Johns, I think I am done visiting this establishment.
(1)N O.
We just ate our LAST time at this LJS in charles town...cold food, tasteless, exchanged cold old fries & ended up w 3 cold old rings. I told the Manager & he looked at me like I was speaking a different language...bad customer service. THUMBS DOWN!!!
(1)Stephanie N.
Worst customer experience ever! Cold food waited 20 minutes and didn't even receive all of what I ordered. To top it off no one will answer the phones to make it right!
(1)Musikal M.
Horrible service. You can tell everyone that works there hates their lives. I tried to order something on the menu that didn't exist on the register so I couldn't get it. The manager on duty was from a different location and she agreed that it was weird because they have the option at their store... but she still didn't help me out and said I could not get it. So I ordered something else and when we sat down to eat, I noticed a hair on a hushpuppy. I don't eat them so I didn't mind. I continued to eat to see two hairs in my green beans, then another one on my clams. Totally ruined my appetite, and when I brought it up to the counter to show them, they didn't even look, the guy looked more embarrassed than anything. They didn't even spare a smile the whole time, apologize or anything. It was the worst experience I've ever had. Corporate needs to do something about this location.
(1)Joshua W.
Over fried food, but I guess you should expect that from here. The big reason for the low rating is the slow slow service. I never have come here and waiting less than 15 mins for my fried food.
(2)Terri S.
I love coming here and having their food. I love the shakes, and you can have the drinks in a frozen mug. I've had their burgers and their salmon and I think they taste great!
(5)Ju L.
Pros: Opened late. Cons: Ethnic Americans prepare yourself for a staring contest. Do not plan for reentry b/c the staff will lock you out. Complaining to management will only inferiorate you to complain to headquarters. Last time I dine at this chain which over-fries all foods.
(1)Stephanie S.
My family and I were planning a camping trip to this area so we were searching out places to go rafting and sight seeing. We had four children with us so we decided to stop and eat somewhere fast we came along A&W / long John silver's it was one of those combo chains so we go in to eat which is rare when we do take out fast food we usually just go to the drive threw. First off my daughter tells me the bathroom smells but it's a toilet so I tell her yeah people shit suck it up...She's a whiner so I don't know how bad it is till I go in. Its horrible it smells like a porta potty at the fair worse even. Then we order, they don't have one menu item no big deal, we go get our soda two of the 8 selections are out of order including the big barrel of A&W root beer, there are two bottles by the soda machine ,half full but the labels have been torn off so who knows. My mother gets the wrong food which is especially upsetting because she knew they had it mixed up and double checked with the woman who rang us up who looked and said yes the orders right, but the food took so long to get she just kept the food they gave her...see this is the kind of people we are easy....to a point. My mother used the mens room the food was cold and a woman was loudly complaining to the manager who was informing her she couldn't refund her money for missing food because it had happened the day before. Which seems not entirely ridiculous but the woman had been calling since she discovered the.missing food but as the manager said they have phones they just aren't allowed to answer them??? I can't articulate how horrible this place was!!
(1)Mark G.
Worst visit ever. arrived to the drive in at 12:25pm. One car was ahead at the window. Waited a few minutes the was asked to hold will be right with me. At 1:03pm my order was taken. Pulled up and the car ahead was still waiting. I then got to the window at about 1:06pm. My money was taken, about 5 minutes later was given my drink and another 5 minutes for food. No sorry for the delay or anything. Got back home and my order was not correct...
(1)Chelsea R.
I love their root beer, plain and simple, but i will never come here again because it is out of my way. Once I came here and they were out of root beer....at a root beer place? Really? And just now, even though their hours are posted as 10-10 every day, they were not open at 11:30 because they didn't have a manager there and would not sell me a drink. You need a manager to sell a drink? I won't bother stopping again.
(2)Daniel B.
Yet another stinking example of corporate douche-baggery. The less for less corporate philosophy is very apparent here. Small portions, low quality. The people here seem very sad to be here...understandably. The only upside is the decor is nice. Seats are ripped but the paint and the structure is nice. Even the bathroom was out of everything. This is a perfect example of how a business is run when no one wants to be here. Which I don't blame them for.
(2)Page K.
Order is never right and the food tastes nasty, obvious they don't change their grease. The food is even dark brown. I kept giving the benefit of the doubt but I am done!
(1)